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Refund/Cancellation Policy

Genzouti always will continue to provide the best services:

Shipping: We use known Third-Party services for delivering the order timely.

Our order processing and confirming time is 48 hours but we always fulfill orders even before this time.

Return: Return is only possible if you got the product in damaged condition otherwise no return. 

Additionally, our product’s packaging is highly the Top-Notch so above mentioned issue never happened.

You’ll pay for the return delivery charges and then after receiving the product at our end and after quality check if not opened we’ll initiate the chargeback for you.

We make sure you receive the product ASAP after placing the order.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 3 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: [which are not damaged]. 

Please read Return Policy carefully!